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Where do you ship to?
We deliver to the following countries; Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
How long does it take to receive a parcel?
UK delivery is via Royal Mail's Tracked 48 service, usually delivered in 2-3 working days after dispatch.
International delivery is based on weight, Delivery time is between 5-10 Days.
Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at dantdmshop.com
What are customs fees?
If you are ordering outside of the UK, your parcel may be incur customs fees. This covers taxes, duties and processing when it arrives at your border. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
Why do I have to pay separate customs fees?
Our shipping charges do not cover the additional customs fees as each border has different ways of handling incoming post. It is worth familiarising yourself with your country's fees before placing your order with us so that you are aware of the extra payment that will be required.
What happens if I don't pay my customs fee?
If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
REFUNDS AND EXCHANGES
What is your returns policy?
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.
To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Please note that due to health and safety, jewellery is non-refundable unless damaged on delivery.
How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.
What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.
Why can’t I return jewellery?
Unfortunately jewellery is non refundable.
Can I pre order products?
We currently offer pre orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre orders.
Please note that if you order other products alongside your pre order, the order will be shipped to you as a whole once the pre ordered product is available.
Out of Stock products
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.
Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.
Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at email@example.com or call us on 00442082081166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.
Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.
Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.
My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on firstname.lastname@example.org
Can I leave feedback?
If have any overall comments or feedback you would like to make, please email them to email@example.com
How can I contact you?
If you have any queries please email
firstname.lastname@example.org or call us on 00442082081166 – lines open 10am-4pm (GMT) Monday to Friday.
If your query is to do with an order please provide the order number where possible.